Which factors would you consider in selecting an ERP vendor and ERP system ?

Some of the factors to be considered while selecting an Enterprise Resource planning (ERP) vendor and ERP system are: Implementation cost: Implementing ERP involves high cost, thus, comparing the cost involved in in-house implementation of ERP vis-à-vis outsourcing the same to any particular vendor is significant. Critical Success Factor of the Vendor and ERP: Some ERP vendors began by developing manufacturing software; others entered the field via a robust human resources package, or a data warehouse solution. Thus, understanding business needs and product's and vendor's relative strengths is essential for better selection. Functional Specifications & Customizations: The ERP must suit the needs of the business. Further, the vendor should be ready to customize the same to fit the needs of the business as far as possible. Vendor's track record: The track record of the vendor is also an important factor as the ERP solution and the vendor should come with a pedigree of successful implementations in the similar industry. Support Capabilities: Be sure to evaluate the company's customer-support capabilities. The company must find out whether the vendor offers 24/7 customer support, international support, and a Web-based help desk along with post implementation support. Flexibility: ERP is a long-range investment. A flexible system will grow with the company, accommodating new specifications as they emerge. Flexibility is also crucial in the implementation phase, to ensure that the ERP can be aligned with existing business needs and achieve integration. Time to Implement: Implementation can be a daunting prospect when company-wide integration is at stake. Check the rollout time proposed by the vendor for a particular ERP. An efficient rollout minimizes the costs and disruption associated with conversion. A speedy, vendor-supported implementation process also promotes user buy-in and a faster return on investment.