ABC Ltd., is renowned company in Supply Chain Management (SCM) sector in India. Company has many clients across India and Globe. The company provides wide range of SCM solutions which integrate functions such as manufact

CS Professional · Information Technology and Systems Audit · PYQS · June 2021
ABC Ltd., is renowned company in Supply Chain Management (SCM) sector in India. Company has many clients across India and Globe. The company provides wide range of SCM solutions which integrate functions such as manufacturing and distribution by managing the information, material flow, financials etc. In order to serve its customers, the company has various offices across major cities in India and also abroad. Due to some Global Pandemic, the authorities in India decide for complete lockdown across the country for a brief period to contain the spread of pandemic. Accordingly, ABC Ltd., decides that all the employees of the company should work from home. The company has well established Intranet and Extranet, providing access to its employees and controlled access to outside customers and collaborators. In order to manage the information and material flow among its SCM partners, the company is using computerised Management Information System (MIS). The company is using Microsoft Dynamics ERP software to take care of company operations and employee establishment issues. This ERP system was adopted by the company for its business specific requirement, after proper analysis of essential qualities required for its business. Accordingly, the company with its robust IT infrastructure has been able to properly safeguard its operations in such situations and emerged as a leader in SCM sector. Based on the above, attempt the following: Briefly discuss any five (05) essential qualities which are required in ERP system selection.

Answer & Explanation:

Many decision makers have purchased ERP software only to find out later that it was not the right fit for their specific business. Although there is plenty of information available to aid in the Enterprise Resource Planning (ERP) systems selection process. The essential qualities required are as under: Functionality This is the most important characteristic of an ERP system to research. In order to know what functions your selected system is required to possess, you first need to ask yourself what areas are most important to you. If your ERP software is optimized for larger companies and you are a small business, you should look into a system that more represents your specific needs. Common Platform with Wide Recognition Choosing a commonly accepted cloud based ERP platform will ensure there is a high amount of products and support available for those products. Well recognized ERP solutions have plenty of resources available for support and implementation. By choosing a solution with many certified partners, call centres, support plans, and support teams who are familiar with related systems to choose from, you increase your likelihood of effective use. The higher the number of companies using a particular ERP solution, the more likely the software is going to stay in the market for a while. Find an ERP solution that others in your industry use comfortably and effectively. Support and Stability It is essential that the ERP software companies that you are considering come with a support guarantee, otherwise you may leave yourself vulnerable to hidden costs for necessary upgrades if the product you chose becomes obsolete. It is also important to consider how stable the software publisher is and whether they are likely to retain their position within the market, thereby continuing to provide the support you require. Costs and Fees This includes not only the initial purchasing and implementation cost, but any ongoing costs you are likely to incur through the need for maintenance, upgrades, additional users, etc. While some systems may offer discounts at the time of purchase, you may find yourself facing higher costs in the future, negatively affecting your bottom line and ROI. Also, ensure the software companies you are considering have a cap on their annual fees, including support and updates. Effective Data Usage One of the distinct advantages of ERP systems is the ability to efficiently access and use your data. While most provide adequate transaction processing, it is equally important that the data can be easily accessible by decision makers. Timely and current information access ensures critical decisions can be made based upon the most recent data. Fast Adoption The ERP system you choose should be easy adapt for end users. It is crucial that those users become both familiar and comfortable with those functions and use. For example, because many of Microsoft Dynamics' key features resemble Microsoft Office functions, users are usually able to adapt to it quickly. Flexibility Enterprise Resource Planning is a long-range investment. A flexible system will grow with the company, accommodating new specifications as they emerge. Flexibility is also crucial in the implementation phase, to ensure that the program can align with existing business needs and achieve integration. Reporting and data extraction The ERP system should be able to provide proper reporting / data as per the requirement of an organization. The system should support adhoc report generation as this functionality is most commonly used by business and also users should be able to modify the reports or make limited required changes to report in order to extract the relevant data.

Topics: Enterprise Resource Planning (ERP)

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