PQR Ltd. is a logistic service provider company, having presence at different locations in India as well as abroad. The company has been facing a lot of challenges due to its complex technical infrastructure and out-date

Features of information are as under: Relevancy: The information so generated should be relevant to the context for which it is collated. Too much or irrelevant information may confuse the intended user, so it is necessary to generate only relevant information. A good way of ensuring relevance of information is to closely define the objectives of any information reports. Up-to-date: Information needs to be timely if it is to be acted upon within the stipulated deadline. If we do not have timely information then it is of no use. To improve the speed with which information is produced, businesses usually need to look at upgrading or replacing their information systems. Accuracy: As far as possible, information should be free from errors (e.g. the figures add up; data is allocated to the correct categories). The users of information should be informed whenever assumptions or estimates have been used. Meet the needs of the User: Since different users have different information needs, the information provided to them should be tailored according to their specific requirements. Concise and User Friendly: Information should be presented clearly and concisely (e.g. use summaries, charts etc.) and not too long. It also needs to be communicated using an appropriate medium (e.g. email, printed report, presentation. Businesses should also consider developing "templates" which are used consistently throughout the organization so that users get used to seeing information in a similar style. Cost effective: Quite often the cost aspect is ignored but it's a fact that generation of information involves cost. Data is costly to collect, analyze and report. Information takes time to read and assimilate. All users should question whether the information they receive/ have requested is worthwhile. Reliable: Information should come from authentic sources. It is good practice to quote the source referred i.e. whether it is internal or external sources. If estimates or assumptions have been applied, these should be clearly stated and explained. Completeness: Information should contain all the details required by the user. Otherwise, it may not be useful as the basis for making a decision. For example, if an organisation is supplied with information regarding the costs of supplying a fleet of cars for the sales force, and servicing and maintenance costs are not included, then a costing based on the information supplied will be considerably underestimated. Ideally all the information needed for a particular decision should be available.