What is the role of SCORES platform in Investor Grievance Redressal Mechanism of a listed company?

SCORES is an online grievance redressal facilitation platform provided by SEBI wherein investors in securities market can lodge their complaints through web URL and an App. Every listed company must have in place Investor Redressal Mechanism to address grievances of any shareholders. All listed companies must register themselves on SEBI Complaints Redressal System (SCORES) platform. The SCORES strengthens the investor complaint redress mechanism in the securities market by the following ways: Reduced and uniform timelines for redressal of investor complaints across the Securities Market i.e. 21 Calendar days from date of receipt of complaint. Auto-routing of complaints to the concerned regulated entity so as to eliminate time lapses, if any, in the flow of complaints. Monitoring of the timely redressal of the investors' complaints by the 'Designated Bodies'. Providing two levels of review: First review by the 'Designated Body' if the investor is dissatisfied with the resolution provided by the concerned regulated entity. Second review by SEBI if the investor is still dissatisfied after the first review. Auto-escalation of complaint to the next level in case of non-adherence to the prescribed timelines by the regulated entity or the Designated Body as the case may be. Integration with KYC Registration Agency database for easy registration of the investor on to SCORES.