PTM Ltd., a listed company has declared dividend to its registered shareholders on 1st January, 2021 but the company did not pay the dividend till 31st January, 2021. Can the shareholder file complaint on SCORES portal w

Can a shareholder file a complaint on SCORES without first approaching the company? Yes, but with a specific process. Reason: The complainant may use SCORES to submit the complaint or grievance directly to the listed companies / intermediaries / MIIs for resolution. Such a complaint is called a 'Direct Complaint' and shall be redressed by the entity within 30 days without any intervention of SEBI. Failing which, the complaint shall be registered on SCORES. Thereafter, SEBI shall take it up with the entity concerned. So, while a direct complaint can be filed, the company gets the first opportunity to resolve it before SEBI intervenes.