Hiphop Limited, a technology company, engaged Quantum Tech Solutions, an IT service provider, for the development and implementation of a customized software solution. The project faced several issues, including delays i

E-mediation refers to the use of electronic communication and technology to facilitate the resolution of disputes between parties. It is a form of online dispute resolution (ODR) that allows people to participate in mediation from different locations and through various digital means, such as video conferencing, email, instant messaging, or web-based platforms. E-mediation can be used to resolve a wide range of disputes, including consumer complaints, workplace conflicts, family disputes, and international disputes. The process typically involves a neutral third party mediator who helps the parties communicate, identify their needs and interests, explore options, and reach a mutually acceptable solution. The mediator may use various tools and techniques to facilitate the process, such as online whiteboards, document sharing, and virtual breakout rooms. According to UNCITRAL 'Technical Notes on Online Dispute Resolution 2017' there are three stages in the ODR process: First stage a technology enabled negotiation - parties to the dispute attempting to negotiate directly to resolve the matter; Second stage facilitated settlement stage - mediator to communicate with disputants to arrive at an amicable settlement; Third stage commencement of ODR proceedings - parties will be informed of the process by a neutral third party appointed.