Mrigya Kon, an Indian investor, opened an investment account with Britko Financial Services Ltd., a UK-based financial institution. The account was intended for managing Mrigya's investment portfolio, which included vari

The mechanism for dispute resolution is provided below: The consumer is required to give the business an opportunity to resolve the claim themselves. The business should address the issue within 8-weeks. If the business fails to resolve the issue, the consumer can file a complaint before UK Financial Ombudsman. Initial assessment - Every complaint is assigned a case handler who reviews the complaint and shares their initial thoughts with both the sides. Review by ombudsman - If the parties disagree with the initial assessment, they can ask ombudsman to conduct a formal review of the complaint. The ombudsman reviews all facts and evidences and decides the case. Binding nature of the decision - The consumer has the option to withdraw from the process at any stage or decline the outcome of the process. However, if the consumer accepts the outcome, then it is legally binding on the businesses. The Financial Ombudsman is regulated as per the rules published by Financial Conduct Authority. The rules provide the procedure for handling the disputes, fee for the ombudsman services and jurisdiction of the ombudsman office.