ABC Ltd., a manufacturing company, reports high profits and has undertaken environmental sustainability initiatives such as carbon reduction and waste management. However, it faces criticism for poor labour conditions, l
CS Professional · CSR and Social Governance · PYQS · June 2026
ABC Ltd., a manufacturing company, reports high profits and has undertaken environmental sustainability initiatives such as carbon reduction and waste management. However, it faces criticism for poor labour conditions, low employee welfare, and weak community engagement. Examine whether the company can be considered socially responsible pertaining to 'the three pillars' of the business entity ? Identify the neglected pillar and suggest measures to strengthen the third pillar.
Answer & Explanation:
People, Planet and Profit are "the three pillars" of a business entity. The Triple Bottom Line (TBL) framework is based on the premise that business entities have more to do than make just profits for the owners of the capital and therefore, requires a company to balance Profit, People, and Planet for sustainable and responsible business conduct. In the present case, the company demonstrates Strong economic performance (Profit) and active environmental initiatives (Planet), but it fails in the social dimension (People) due to poor labour conditions, inadequate employee welfare, and weak community engagement. Therefore, the company cannot be considered fully socially responsible, as TBL mandates a holistic balance among all three pillars. A partial approach undermines long-term sustainability despite short-term profitability. If a company pays attention to Profit and Planet, disregarding the People, in the long term it can lead to the fall of employees' morale and the breach of social contract, which in turn would lead to less consumer engagement and loyalty. Neglected Pillar: ABC Ltd. has significantly neglected the "People" aspect, which includes employee welfare and fair labour practices, Stakeholder engagement and community development. This imbalance may lead to reduced productivity and reputational risks. The company may undertake following measures to Align with TBL: Strengthen Employee Welfare by ensuring fair wages, safe working conditions, compliance with labour laws, introduction of health insurance and skill development programs. Enhance Community Engagement by investing in local development initiatives such as education, healthcare, and livelihood programs. Adopt Stakeholder-Centric Governance by establishing transparent communication channels and addressing grievances. Integrate CSR into Core Strategy and align CSR policy with all three pillars: Profit, People, and Planet.
Topics: Social Governance
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