If this laptop was purchased through amazon, explain the duty of the e-commerce giant in case of grievance.

According to the Consumer Protection (E-commerce) Rules 2020 , every e-commerce entity shall: establish an adequate grievance redressal mechanism having regard to the number of grievances ordinarily received by such entity from India, and shall appoint a grievance officer for consumer grievance redressal and shall display the name, contact details, designation of such officer. ensure that the grievance officer acknowledge the receipt of any consumer complaint within forty-eight hours and redresses the complaint within one month from the date of receipt of the complaint.