A consumer complaint was filed by Aparna, the wife of a deceased man Mihir, who died in a car fire involving a Ford Endeavour. The Petitioner challenged the provisions of the Consumer Protection Act, 2019, which limited

CS Executive · Economic, Commercial and Intellectual Property Laws · PYQS · December 2025
A consumer complaint was filed by Aparna, the wife of a deceased man Mihir, who died in a car fire involving a Ford Endeavour. The Petitioner challenged the provisions of the Consumer Protection Act, 2019, which limited her ability to approach the National Commission based on the price paid rather than the compensation claimed. The facts of the case are given below: Mihir purchased a Ford Endeavour Titanium for ₹ 32 lakhs. On 20th November, 2018, the vehicle caught fire during use which resulted in the death of Mihir. A criminal proceedings were initiated following the incident. Aparna, filed a consumer complaint under the Consumer Protection Act, 2019, in which she claimed compensation of ₹ 52 crores for the loss. The complaint was filed before the District Consumer Commission, Vadodara, due to the new pecuniary jurisdiction limits under the Consumer Protection Act, 2019. She contended that under the 1986 Act, she could have approached the National Commission directly as jurisdiction was based on the amount claimed and not the consideration paid. It was contended that the current regime under the 2019 Act violates Article 14 of the Indian Constitution due to its arbitrary and discriminatory impact on access to justice and disrupts the hierarchy of judicial forums. Based on the above facts, answer the following questions with regard to the provisions of Consumer Protection Act, 2019: Enumerate the procedure for filing complaint before Consumer Commission.

Answer & Explanation:

The Consumer Protection (Consumer Commission Procedure) Regulations, 2020 provides for procedure for filing complaints before Consumer Commission as follows: A complaint: Should be in writing Can be filed in a regular way (offline) Can be filed online through official portal - http://edaakhil.nic.in/ A complaint can be presented by the complainant in person or by his agent. It can even be sent by registered post along with the court fee. Normally three copies of the complaint are required to be submitted out of which one retained for the official purpose, one is forwarded to the opposite party and one is the for the complainant. In case the number of opposite parties is more correspondingly more copies of the complaint are required. Where a Complaint is filed in the National Commission, it shall be filed in two sets and the sets for the Opposite parties or respondents shall be filed within a week of admission of such case or issuance of notice to the opposite parties. Every complaint shall clearly contain particulars of dispute and the relief claimed and shall also be accompanied by copies of such documents as are necessary to prove the claim made in the complaint.

Topics: Consumer Protection Act, 2019

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