What are the causes of ethical dilemma and how will the senior management handle ethical dilemma ?

An ethical dilemma involves a situation that makes a person question what is the 'right' or 'wrong' thing to do. They make individuals think about their obligations, duties or responsibilities. These dilemmas can be highly complex and difficult to resolve. Easier dilemmas involve a 'right' versus 'wrong' answer; whereas, complex ethical dilemmas involve a decision between a right and another right choice. Ethical dilemmas are caused as there exist no sharp boundaries between ethical and non-ethical and, therefore, people often face ethical dilemmas wherein a clear cut choice becomes very difficult. Steps to Resolving an Ethical Dilemma Considering the options available Considering Consequences Analysing Actions Decision making and commitment Evaluating system