Distinguish between Tactical Management and Operational Management.

S.No. Tactical Management Operational Management 1. These are at the middle level of the management. These are at the lower level of the management hierarchy. 2. They receive strategic orders from strategic management as general directives. Operational Management deals with the decisions related to day to day activities. 3. They develop tactics or short term strategies having medium term impact to meet those strategic directives. They make decisions concerning a narrow time span. 4. Generally, the decision making at this level is semi structured. Generally decisions at this level are structured in nature. 5. Example: Decision to run discount schemes in the Delhi NCR stores by Pantaloons Retail to achieve annual targets an example of decision made by tactical management. Example: Decision by Big Bazar store to stock up its weekly inventory of FMCG is an example of decision made by operational management.