Sundaram who is an agent of XYZ insurance company persuaded Alok to purchase a Unit linked insurance policy from XYZ insurance company. During persuasion, he advised Alok to buy this Unit linked insurance policy with the

Sundaram who is an agent of XYZ insurance company persuaded Alok to purchase a Unit linked insurance policy from XYZ insurance company. During persuasion, he advised Alok to buy this Unit linked insurance policy with the reason, that it is the best policy compared to traditional Term insurance policy, which does not give any benefits if the person survives. In contrast, this Unit linked insurance policy gives guaranteed return on survival and sum assured on death. He also suggested the amount he receives after 5 years will be useful to perform marriage to his daughter. Convinced with the reasons Alok was happy to purchase the policy with an equity option. After 5 years when he approached the company with the hope of getting accumulated fund with guaranteed return, he found that the amount what he gets is not even the amount he paid as premium. It was a shock to him. When he tried to contact the agent, he realized that Sundaram left the XYZ Company and joined as a clerk in CBZ Company. With the information in the above case, discuss the following issues: Describe the desired outcomes expected upon adoption of TCF for the following: (answer any three) Right information Right advise Right guidance Right after sales service.