Pawan booked an air ticket for New York with Skyhigh airlines. At New Delhi airport, authorities found visa in order; but at Amsterdam, when his visa was checked it was found that the visa bears the photocopy of photogra

The fact of the present case is similar to the case of Ravneet Singh Bagga v. KLM Royal Dutch Fintimes [1999(7) SCALE 43] . In this case the Supreme Court held that the KLM Royal Dutch Fintimes could not be held to be guilty of deficiency in service. The staff of the airline acted fairly and in a bona fide manner, keeping in mind security and safety of passengers and the Aircraft. The photograph on visa documents was a photo copy and not the original which was unusual. In the circumstances, the staff took some time to ascertain the truth and helped the appellant to reach New York the same day. In the light of the above case, Mr. Pawan will not succeed in his complaint.