"SEBI Complaints Redress System (SCORES) is efficient system of investor grievance redressal mechanism of SEBI". Discuss the statement and salient features of SCORES.

SEBI Complaints Redress System (SCORES) is a web based centralized grievance redress system of SEBI (http://scores.gov.in). SCORES enables investors to lodge and follow up their complaints and track the status of redressal of such complaints online from the above website from anywhere. The salient features of SCORES are: Complaints and reminders can be lodged online at the SCORE website at anytime from anywhere; An email is generated instantaneously acknowledging the receipt of complaint and allotting a unique complaint registration number to the complainant for future reference and tracking; The complaint forwarded online to the entity concerned for its redressal; The entity concerned uploads an Action Taken Report (ATR) on the complaint; SEBI peruses the ATR and closes the complaint if it is satisfied that the complaint has been redressed adequately; The concerned investor can view the status of the complaint online from the above website by logging in the unique complaint registration number; The entity concerned and the concerned investor can seek and provide clarification on his complaint online to each other; Every complaint has an audit trail; and All the complaints are saved in a central database which generates relevant MIS reports to enable SEBI to take appropriate policy decisions and/or remedial actions, if any.