Distinguish between the following: BPO and KPO type of outsourcing.

Following are the main differences between BPO and KPO type of outsourcing: Basis BPO KPO Definition BPO provides services like customer care, technical support through voice processes, tele-marketing, sales, etc. KPO provides in-depth knowledge, expertise and analysis on complex areas like Legal Services, Business and Market Research, etc. Stands for Business Processing Outsourcing Knowledge Processing Outsourcing Requires Good communication skills and basic computer knowledge Specialized knowledge Services Low end services High end services Process Pre-defined process Requires application and under-standing of business Employees Not so qualified employees Skill and expertise of knowledge employees Expertise in Process Knowledge Relies on Cost arbitrage Knowledge arbitrage Driving force Volume driven Insights driven