Nice Foods Pvt. Ltd. is a company engaged in food delivery business. It collects deliveries from different restaurants in the Mumbai as per the orders of the customers and delivers it to their door step. There was a news

The company is facing a situation that requires Crisis Management. Crisis management is the identification of threats to an organization and its stakeholders, and the methods used by the organization to deal with these threats. Crisis management often requires decisions to be made within a short time frame, and often after an event has already taken place. In order to reduce uncertainty in the event of a crisis, organizations often create a crisis management plan. As a Company Secretary my endeavour shall be to protect the interest of the company as well as of its customers. To address this crisis, I shall take the following steps (after taking due approval of the management): Review the details terms and conditions consented to by the customers before accepting the services of the company to identify the restrictions on the company in dealing with the said personal data of the customers and list out the clauses which supports/justifies the action of the company; Prepare in discussion with the Management and more specifically the legal experts, a draft public communication as a pointed response to the major allegations in the media. Published the approved public communication using the Company's Official Twitter/ Instagram/ Face Book / LinkedIn pages. A possible draft of the public communication could be as follows with the following: Your company 'Nice Foods Pvt. Ltd' have privilege to deliver at your door step, the food items of Restaurants of your CHOICE. The company collects the personal information of YOURS to serve you better, within 30 Minutes. The company have a 'NO DATA BREACH POLICY' since its incorporation, to keep the UTMOST PRIVACY of the customer's personal information. So Rest Assure, Keep Ordering Us To Serve You, Tastier, Healthier and Faster The Food of Best Restaurants, of YOUR Choice. Prepare detailed back up strategy for taking appropriate legal measures to control damage from unsubstantiated claims in the media. Thus making the provisions in advance for mitigating the possible risks emanating from a future crisis might help to achieve a position with comparably less harm. This is the benefit of managing crisis in advance.