What are various levels for redressal of Customer Grievances?

The grievance first of all brought to the notice of the branch manager, preferably in writing. If satisfactory answer is not received within a reasonable period and where complaint is not resolved in stipulated time the customer may take recourse to the mechanism set up by Reserve Bank of India or alternatively through judicial machinery. In the year 2006 Reserve bank of India set up a Customer Service Department regarding customer service and grievance redressal by banks, administering Banking Ombudsman Scheme, acting as nodal department for the Banking Codes and Standard Board of India. If the customer is not satisfied, then they can file a suit in the civil court/criminal court.