Mr. KP had purchased a bus by taking a loan from M/s. S Financers. The bus was being used as a private service vehicle, and not as a public transport. It was insured under a comprehensive insurance policy issued by M/s.

Mr. KP had purchased a bus by taking a loan from M/s. S Financers. The bus was being used as a private service vehicle, and not as a public transport. It was insured under a comprehensive insurance policy issued by M/s. SI Insurance Co. Ltd. The bus met with an accident, for which insurance was claimed. The insurance company appointed its surveyor, who assessed the loss at ₹1,26,500. However, the company deducted ₹33,125 from the assessed amount, on the ground that the driver did not have an endorsement on his licence to drive a transport vehicle. Also the amount was not paid to Mr. KP, but was directly paid to the financer. Aggrieved, Mr. KP filed a consumer complaint that ultimately reached the National Commission. What are the Innovative trends in auto insurance ?