SEBI Complaints Redress System (SCORES) has been established to resolve the grievances of the Investors. What is the procedure for redressal of investor grievances using SCORES platform? State the revised features.

Revised procedure for redressal of investor grievances using SCORES platform is as under: (a) Investors who wish to lodge a complaint on SCORES are requested to register themselves on www.scores.gov.in by clicking on 'Register here' While filing the registration form, details like Name of the investor, PAN, Contact details, Email id, Aadhaar card number (optional), KYC ID (optional) etc. may be provided for effective communication and speedy redressal of the grievances. Upon successful registration, a unique user id and a password shall be communicated to the investor through an acknowledgement email/SMS. (b) An investor shall use login credentials for lodging complaint on SCORES ('Login for registered user' section). (c) The complainant may use SCORES to submit the grievance directly to companies/ intermediaries and the complaint shall be forwarded to the entity for resolution. The entity is required to redress the grievance within 30 days, failing which the complaint shall be registered in SCORES (d) Presently, the limitation period for filing an arbitration reference with stock exchanges is three year. In line with the same and in order to enhance case, speed & accuracy in redressal of investor grievance, the investor may lodge a complaint on SCORES within three years from the date of cause of complaint, where; Investor has approached the listed company or registered intermediary for redressal of the complaint and, The concerned listed company or registered intermediary rejected the complaint or, The complainant does not receive any communication from the listed company or intermediary concerned or, The complainant is not satisfied with the reply given to him or redressal action taken by the listed company or an intermediary. To enhance investor satisfaction on complaint redressal, SEBI has already put in place a 'Complaint Review facility' under SCORES wherein an investor if unsatisfied with the redressal may within 15 days from the date of closure of his complaint in SCORES opt for review of the complaint and the complaint shall be escalated.