Which types of complaints and trade disputes may be raised against the exporters to maintain a good image of the country in abroad to promote export?

Exporters need to project a good image of the country in abroad to promote exports. Maintaining an enduring relationship with foreign buyers is of utmost importance, and complaints or trade disputes, whenever they arise, need to be settled amicably as soon as possible. Importers too may have grievances as well. In an endeavour to resolve such complaints or trade disputes and to create confidence in the business environment of the country, a mechanism is being laid down to address such complaints and disputes in an amicable way. The following type of complaints may be considered: Complaints received from foreign buyers in respect of poor quality of the products supplied by exporters from India; Complaints of importers against foreign suppliers in respect of quality of the products supplied; and Complaints of unethical commercial dealings categorized mainly as non-supply/ partial supply of goods after confirmation of order; supplying goods other than the ones as agreed upon; non- payment; non-adherence to delivery schedules, etc.