Anya bought goods worth ₹ 5 lakh to be installed in her house in Delhi. There is a defect in the goods and she intends to make the complaint in the consumer forum. State the forum where she can make the complaint and dis

CS Executive · Economic, Business and Commercial Laws · PYQS · June 2024
Anya bought goods worth ₹ 5 lakh to be installed in her house in Delhi. There is a defect in the goods and she intends to make the complaint in the consumer forum. State the forum where she can make the complaint and discuss its jurisdiction as per the Consumer Protection Act, 2019.

Answer & Explanation:

According to Section 34 of the Consumer Protection Act, 2019 read with Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021, the District Commission shall have jurisdiction to entertain complaints where the value of the goods or services paid as consideration does not exceed fifty lakhs. A complaint can be instituted in a district commission within the local limits of whose jurisdiction: the opposite party or each of the opposite parties, where there are more than one, at the time of the institution of the complaint, ordinarily resides or carries on the business or has a branch office or personally works for gain; or any of the opposite parties, where there are more than one, at the time of the institution of the complaint, actually and voluntarily resides, or carries on business or has a branch office, or personally works for gain, provided that in such case the permission of the district commission is given, or the cause of action, wholly or in part, arises, or the complainant resides or personally works for gain. The District Commission shall ordinarily function in the district headquarters and may perform its functions at such other place in the district, as the State Government may, in consultation with the State Commission, notify in the Official Gazette from time to time. So, Anya can approach the District Commission who can entertain complaints as the value of the goods or services paid as consideration is only ₹ 5 lacs.

Topics: Consumer Protection Act, 2019

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