A property in the name of a 'A' was given on lease to a bank in 2012. 'A' died. The Bank did not pay rent from August, 2012 to July, 2018. B-A's daughter approached the bank and the Bank immediately paid amount around ₹

Banking Ombudsman: The Banking Ombudsman, as a quasi-judicial authority, was introduced under section 35A of the Banking Regulation Act, 1949 by Reserve Bank of India (RBI) with effect from 1995. The Banking Ombudsman is an official authority to investigate the complaint from the customers and address the complaint and thereby bring the solution among the aggrieved parties. So, the Banking Ombudsman plays the role of a mediator and serves the purpose of reconciliation. The Banking Ombudsman can only decide for cases of deficiency in service by the banks. The customers can approach the Ombudsman with their grievances against the bank where the relationship is of a customer and service provider. Here in this case the relationship is that of landlady and the tenant and Ombudsman has no role to play. B has an option to approach the court having jurisdiction to decide the case. The court only can adjudicate on the case after hearing both the parties on the case.