Online banking is an advanced financial solution that uses technology to provide a complete set of services. Going beyond the basic features of checking your account balance or transferring funds, digital banking covers

CS Professional · Banking and Insurance - Laws and Practice · PYQS · June 2025
Online banking is an advanced financial solution that uses technology to provide a complete set of services. Going beyond the basic features of checking your account balance or transferring funds, digital banking covers services which may include online banking, mobile banking, virtual assistance and more. This means digital banking incorporates both online and mobile banking, as these forms of banking are an important part of the broader digital banking ecosystem. In this context answer the following: What are the key features of Digital Banking ?

Answer & Explanation:

The following are the key features of Digital Banking: Convenient remote banking platforms: You may access your bank account digitally via internet banking or eponymous mobile apps of the bank that you download on your smartphone to access your account anytime. Easy on boarding: You can now complete the account opening and the subsequent KYC process online and digitally via a video call. The Reserve Bank of India has permitted banks to conduct a Video KYC to open a bank account on par with a full KYC bank account. Speedy fund transfers: Digital Banking comes with a host of online fund transfer provisions. You can transfer any sum of money to any bank account in India via NEFT, IMPS, RTGS or UPI or make overseas wire transfers. Time-saving auto-debit facility: You can recharge your mobile and DTH subscriptions online and enable auto-payment facilities, so you do not miss any payment. You can also pay off outstanding credit card dues by setting up the auto-debit facility. Faster utility bill payments: You can also consolidate all your utility bills and set up billers instead of bothering with physical bill payments by logging in on the internet or mobile banking platforms of your bank to complete the payments. Quick investment solutions: It is possible to open fixed and recurring deposits, buy insurance, make investments or apply for loans on digital banking platforms. 24x7 account tracking: The accountholder can check account balances and get mini statements. One can easily monitor the transactions and sign up for SMS alerts and notifications after every transaction by registering the mobile number with the bank. Convenient online shopping facilities: Payment for expenses on online shopping websites via net banking or by entering the debit card details like card number, expiration date, and CVV and authenticating payments via OTP is also a useful feature.

Topics: Digital Banking

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